Virtual Receptionist - Work from Home (Hiring in the US and Mexico only)
Our Virtual Receptionists love their job.
Smith.ai is passionate about their Virtual Receptionist agents being able to shine and utilize their inner "superpowers" every day by providing the best work environment, pay, and culture. Working at Smith.ai allows you to earn an industry-leading income and grow your career from the comfort and convenience of your home. (Learn more about Smith.ai here.)
What you will do…
Work 100% remotely, working in the convenience of your home
Answering calls from a variety of different businesses and professionals
Taking messages, screening new clients, booking appointments, collecting payments, and transferring calls
Understanding the caller’s needs and providing business information
Being part of a team and contributing to continued excellence
You should apply if you...
Have strong typing and multitasking skills
Have access to high-speed internet
Have the ability to work flexible hours in a quiet setting remotely
Are a professional and confident communicator with clients
Are a proficient and confident computer user
Speak smoothly and confidently in English (bonus if you are bilingual!)
We want “all-star” agents who are...
Experienced professional communicator, verbally and in writing.
Instruction readers and listeners.
Solid ethical decision-makers.
Caring and respectful of everyone.
Responsive to change and understanding that there is always room to improve.
Multitaskers who can balance serving clients directly, too.
Resourceful and able to navigate learning new things with ease.
Before you apply you must have...
Authorization to work in the United States (if you are US-based) and the ability to pass a background check
Desktop or laptop computer with Google Chrome browser installed
Reliable strong high-speed broadband internet connection
Strong typing skills: at minimum 40 wpm with 100% accuracy
A quiet environment for answering calls, plus a headset with a microphone arm attached
CHOOSE FULL-TIME OR PART-TIME
We operate 24/7/365. We hire for both full-time (40 hours/week) and part-time positions. For part-time positions, you must be available 5 hours a day, 5 days a week (the more the better). Shifts are broken into 2- to 5-hour blocks and are scheduled based on the business needs of Smith.ai and its clients, as well as your availability.
OUTREACH OPPORTUNITIES
We are constantly expanding our services for small businesses, and one of our newest offerings is Outreach Campaigns. In addition to answering incoming calls as Virtual Receptionists, our Outreach Campaign team members are specially trained to handle various types of outbound calls. The work often entails appointment setting, customer follow-ups, pre-sales engagement, and more. If you're interested in growth, the Outreach Campaign team is a great path to explore the additional growth opportunities at Smith.ai.
Your pay and benefits will be...
For US-based agents
Starting, entry-level rate of $15/hour
Starting, entry-level rate of $16/hour for bilingual agents who speak fluent English and Spanish
Paid training
Healthcare benefits are available for agents working 30+ hours weekly
For Mexico-based agents:
Starting rate of $11/hr
Paid training
Additional potential earnings and benefits:
Employee referral bonus of $150
Many more team award-earning opportunities!
Pay: From $11.00 - $15.00 per hour
COVID-19 considerations:
Smith.ai is a fully remote workplace. All of their virtual receptionists work from the safety, convenience, and comfort of their own homes.
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